90 days free return with Perfect Fit
We want to make sure you love your Perfect Fit ❤️
That’s why we offer a 90-day risk-free return policy, if things don't work out! This means our products can be returned or exchanged within 90 days.
Returns can be refunded in the original payment method.
1. Items exchange
You can request exchange if:
- You want to change to a different size;
- Your goods have been damaged when receive the package;
- Faulty items that do not match the description.
We’re happy to process an exchange! You can process your exchange within 90 days of receiving the goods. Important note: we only accept returns or exchanges for purchases made through our site: perfectfit.co.id
Follow these steps to claim your exchange:
- Fill out this form
- Our Customer Experience will contact you
- Call the nearest courier to pick up your exchange goods to send them back to our office
- We will process your exchange within 7 days after receiving the package.
Important note for exchange: items should be in an unused condition, with all the contents still intact, spotless, and unwashed. If you cannot fulfil this, we are really sorry that we can not accept your exchange.
2. Refund to original payment method
You can request a full refund if you find your orders:
- Missed out in the shipping process (missed out);
- Does not meet your expectations or just aren’t working out.
We’re happy to process a return! You can process your return within 90-days of receiving the goods, after that, the items will be unavailable to be refunded. Important note: we only accept returns or exchanges for purchases made through our site: perfectfit.co.id
Follow these steps to claim your return:
- Tell us why you’d like a refund by emailing us to firstname.lastname@example.org
- Fill out a return form that we will give you
- Send the goods back to our office (except for missed out items)
- We will process your refund within 7-days of receiving the goods from you.
Important Note: only 1 exchange or return is permitted after the original order has been made, and this applies to all orders through our website. These return and exchange policies are not applied to Sale items. All sale items cannot be exchanged or refunded.
Feel free to reach out if you have any questions, or just a reason to smile :)
WhatsApp: +62 881 0222 91228
Perfect Fit ❤️